Legacy Bodyworks Ltd – Terms and Conditions of Service
Version: October 2026 | Governed by the laws of England and Wales
These Terms apply to every quotation, booking, contract and service supplied by Legacy Bodyworks Ltd. Please read them carefully before confirming a booking. If anything is unclear, ask us before you proceed.
1. About Us and These Terms
1.1 Who we are. Legacy Bodyworks Ltd ("we", "us", "our") is registered in England and Wales, company number 16358787. Registered office: Legacy Bodyworks, Lawn Farm, Grange Lane, Malmesbury, SN16 0EP. Email: contact@legacybodyworks.co.uk. Telephone: 07503 164746.
1.2 Definitions.
"Client" ("you", "your") means the person or organisation who books the Services.
"Consumer" means an individual acting wholly or mainly outside their trade, business, craft or profession. "Business Client" means any other Client, including fleet operators, dealers, companies and sole traders booking for business purposes.
"Vehicle" means any vehicle, part or item delivered to us or worked on by us.
"Services" means all bodywork, repair, restoration, refinishing, paintwork, detailing, customisation, modification and related work, together with any parts and materials supplied.
"Estimate" means our written estimate or quotation. "Contract" means the agreement between us formed under clause 3.
"Working Day" means a day other than a Saturday, Sunday or public holiday in England.
1.3 Application. These Terms, together with the Estimate, form the entire Contract. They override any terms you try to impose, including terms in your purchase orders or emails. No variation is effective unless agreed in writing by us.
1.4 Consumers' legal rights. Nothing in these Terms removes or limits any right you have as a Consumer under the Consumer Rights Act 2015 or any other law that cannot lawfully be excluded. Where a clause applies only to Consumers or only to Business Clients, it says so.
2. The Services
2.1 Scope. The Services are those described in the Estimate, as varied under clause 4. We may decline any work at our discretion before a Contract is formed.
2.2 Standard of work. We will perform the Services with reasonable care and skill, using materials of satisfactory quality, and in accordance with the Estimate.
2.3 Project types. Services may be supplied for individual Vehicles, fleets, commercial contracts or bespoke projects. Additional or different terms for a particular project apply only if agreed in writing and signed by us.
2.4 Subcontracting. We may use suitably qualified subcontractors for any part of the Services. We remain responsible to you for the work they carry out.
2.5 Parts and materials. Unless the Estimate says otherwise, parts will be new or of equivalent quality to the original and may be genuine, OEM-equivalent or aftermarket. Where we fit used, reconditioned or Client-supplied parts, we will tell you in advance.
2.6 Colour matching and finish. Paint and finish matching is carried out to a professional standard, but a perfect match cannot be guaranteed on aged, faded, weathered or non-standard paintwork, or on multi-stage, pearl, metallic or custom finishes. We will use reasonable skill to achieve the best practicable match. Newly applied paint needs time to cure fully: please follow the aftercare guidance we give you.
2.7 Pre-existing and hidden condition. Bodywork repair frequently reveals rust, corrosion, filler, previous repairs, seized or damaged components and structural issues that cannot be seen before work starts. We are not responsible for the existence of pre-existing defects or for any consequence of them that was not caused by our work. Our right to be paid for agreed work is unaffected by the discovery of such defects.
2.8 Delivery, collection and timescales. Any dates we give are estimates. We will carry out the Services within a reasonable time and will tell you promptly if we expect a significant delay. Time is not of the essence, but if we fail to meet a stated date by an unreasonable margin, Consumers keep their statutory remedies.
2.9 Road testing. You consent to us driving the Vehicle on public roads for the purposes of testing, repositioning and delivery.
2.10 No MOT or roadworthiness warranty. Unless the Estimate expressly includes it, the Services do not include an MOT, a mechanical inspection or a certificate of roadworthiness.
3. Estimates and Formation of the Contract
3.1 Estimates. Estimates are based on an initial assessment and are provided in good faith. Unless stated otherwise, they are valid for 60 days.
3.2 Formation. A Contract is formed when we accept your booking in writing (including by email or message) or begin work, whichever is earlier, and we have received any deposit that we have required.
3.3 Accuracy of information. If your instructions or the information you give us about the Vehicle are inaccurate or incomplete, we may revise the Estimate or decline to proceed.
4. Changes and Additional Work
4.1 Additional work. If we find additional damage or work needed after the Services begin, we will tell you, give you a price and timescale, and will not carry out additional chargeable work without your approval (which may be given by email, message or recorded telephone call).
4.2 Emergency or safety work. We may carry out minor additional work costing no more than 10% of the Estimate, or work that is genuinely necessary for safety or to avoid damage to the Vehicle, without prior approval where we have been unable to reach you after reasonable attempts, and we will notify you as soon as practicable.
4.3 Changes requested by you. Changes to the scope of work must be agreed in writing. We may adjust the price and timescale to reflect them.
4.4 Milestones. For larger projects, we may set milestones and timelines. We will tell you promptly of any delay to a milestone.
5. Prices and Payment
5.1 Prices. All prices are in pounds sterling (GBP). Prices quoted to Consumers include VAT. Prices quoted to Business Clients exclude VAT, which is payable in addition at the applicable rate. Prices are fixed for the work described in the Estimate once the Contract is formed, subject to clause 4.
5.2 Deposits and stage payments. We may require a deposit and/or stage payments, as stated in the Estimate. Deposits are part-payment of the price and are treated as credited against it. They are refundable only as set out in clause 6.
5.3 Final payment. The balance is payable in full, in cleared funds, before the Vehicle is released, unless we agree otherwise in writing.
5.4 Payment methods. We accept bank transfer, debit or credit card, cash and other methods agreed at booking. We do not charge Consumers any surcharge for paying by card.
5.5 Late payment. If you do not pay an amount when due, we may charge interest on the overdue amount from the due date until payment as follows:
Business Clients: statutory interest at 8% a year above the Bank of England base rate, plus fixed compensation and reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.
Consumers: simple interest at 4% a year above the Bank of England base rate, plus any costs a court awards us.
5.6 Disputed invoices. If you dispute any part of an invoice, you must tell us in writing within 7 days of receiving it, giving reasons, and pay the undisputed part on time.
5.7 Set-off. Business Clients must pay without set-off, counterclaim or deduction.
6. Cancellation
6.1 Consumers: statutory 14-day right to cancel. If the Contract is made at a distance (for example by telephone, email, message or online) or off our premises (for example where we visit or collect from you), you have the right to cancel within 14 days from the day after the Contract is formed, without giving a reason. To cancel, send us a clear written statement (by email to contact@legacybodyworks.co.uk) before the period ends. You can use the model cancellation form in the Consumer Contracts Regulations 2013 but do not have to.
6.2 Starting work within the cancellation period. If you ask us in writing (including by email or message) to start work within the 14 days and then cancel, you must pay us an amount in proportion to the Services provided before you told us you cancelled, together with the cost of any parts or materials already ordered, supplied or fitted that cannot be returned or are made to your specification. If the Services are fully completed within the 14 days, with your express request and acknowledgement that you lose your right to cancel once they are complete, the right to cancel ends. We will refund anything due within 14 days of receiving your cancellation.
6.3 Consumers: other bookings. Where the 14-day right does not apply (for example the Contract was made in person at our premises), you may cancel as follows:
At least 14 days before the scheduled start date: no cancellation charge. We will refund your deposit within 14 days, less the cost of any non-returnable or specially ordered parts and materials that we ordered for your job with your agreement.
Less than 14 days before the start date: we may charge 10% of the Estimate price, which is our genuine pre-estimate of the workshop time reserved for you and the work we turn away. We will not charge more than the loss we actually suffer.
After work has started: you must pay for the work done, and for parts and materials ordered or fitted, to the date you cancel. Any charge under this clause 6.3 is not charged twice.
6.4 Business Clients. You may cancel by giving at least 30 days' written notice before the scheduled start date, in which case no cancellation charge applies (other than for specially ordered parts and materials, which you must pay for). If you cancel with less notice, or fail to deliver or make the Vehicle available on the agreed start date, you must pay a cancellation charge of 10% of the total price, which the parties agree is a genuine pre-estimate of our loss, together with the cost of any work done and parts or materials ordered or supplied. We may also treat the Contract as cancelled if you do not make the Vehicle available within 7 days of the start date.
6.5 Short-notice bookings. Where the Contract is made less than 14 days before the start date, you may cancel without charge within 48 hours of the booking being confirmed, if the start date is not within those 48 hours. After that, clause 6.3 (Consumers) or 6.4 (Business Clients) applies, as relevant, and notice of cancellation must be given at least 48 hours before the start date.
6.6 How to give notice. Cancellation notices must be sent in writing to contact@legacybodyworks.co.uk. Notice is effective on the next Working Day after it is sent.
6.7 Refunds. Any refund will be paid to the original payment method within 14 days of the cancellation being confirmed, after deducting any sums due to us under this clause.
6.8 Cancellation by us. We may cancel a booking before work starts if we cannot lawfully or safely carry out the Services, if parts are unavailable, or if circumstances beyond our control prevent us from doing so. We will notify you promptly and refund any sums paid for Services not provided.
7. Client Responsibilities
7.1 Ownership and authority. You confirm that you own the Vehicle or are authorised by the owner to instruct us, and that the Vehicle is not subject to finance, hire purchase, leasing or lien arrangements that restrict repair, or that the relevant party has consented. You must tell us if the Vehicle is subject to any such interest.
7.2 Accurate information. You must give us complete and accurate information about the Vehicle, its history, any previous repairs or known faults, and the work required.
7.3 Vehicle condition. The Vehicle must be safe to transport and to be worked on. We may refuse or suspend work if it is unsafe, contains hazardous materials or is in a condition that differs materially from the information you gave us.
7.4 Personal items and data. You must remove all personal belongings, valuables and documents from the Vehicle before delivery. We are not liable for loss of or damage to items left in the Vehicle unless caused by our negligence. You are responsible for removing or protecting personal data stored in infotainment, navigation or telematics systems, and for informing us of any alarm, immobiliser or security codes needed.
7.5 Access. You must provide timely access to the Vehicle and, where relevant, to your premises, keys, keycodes and information we reasonably need. If you fail to do so, we may extend timescales and make a reasonable charge for the resulting additional costs.
7.6 Collection. You must collect the Vehicle within 7 days of us telling you that it is ready (the "Collection Date"). Clause 8 applies if you do not.
7.7 Inspection on collection. You should inspect the Vehicle when collecting it and tell us promptly of any apparent defect. Where practicable, apparent defects should be reported within 48 hours of collection so that we can inspect them.
7.8 Modifications and customisation. If the Services include modifications or customisation, you are responsible for deciding whether they are suitable and lawful for your intended use. You must tell your insurer and the DVLA of any modification that requires it, and for ensuring the Vehicle remains compliant with road-traffic law, including the Road Vehicles (Construction and Use) Regulations 1986. We do not warrant that a modification will be accepted by your insurer or pass an MOT, and we are not liable for the consequences of your failure to comply with this clause.
8. Vehicles in Our Possession: Lien, Storage and Unclaimed Vehicles
8.1 Retention. We may keep the Vehicle, and any other property of yours in our possession, until you have paid all sums due to us in cleared funds. This is in addition to any lien or other right we have at law.
8.2 Storage charges. If you do not collect the Vehicle within 7 days of the Collection Date, we may charge a reasonable daily storage fee, which we will notify to you in writing beforehand and which will not exceed £40 a day, for as long as the Vehicle remains with us.
8.3 Unclaimed Vehicles. If the Vehicle remains uncollected or unpaid for an unreasonable time after notice, we may sell or otherwise dispose of it in accordance with the Torts (Interference with Goods) Act 1977, after giving the notices and waiting the periods that Act requires. We will apply the proceeds first towards the sums you owe us (including storage and sale costs) and pay any remainder to you or the person entitled to it.
8.4 Risk. While the Vehicle is in our care, we are responsible for it as set out in clause 10.3. Once you are notified that it is ready for collection, you are responsible for insuring it, subject to clause 10.3.
8.5 Title to parts. Ownership of parts and materials we supply passes to you when we have been paid in full for them. Risk in them passes to you when they are fitted to the Vehicle.
9. Defects and Your Legal Rights
9.1 No separate guarantee. We do not offer a separate workmanship guarantee. This does not affect your legal rights, including the rights described below.
9.2 Consumers' statutory rights. If the Services are not performed with reasonable care and skill, or do not match what was agreed, you may be entitled to require repeat performance within a reasonable time and without significant inconvenience, or, failing that, a price reduction, and to any other remedies available under the Consumer Rights Act 2015.
9.3 Reporting a defect. If you believe the Services are defective, tell us in writing as soon as reasonably possible, with photographs and a description, and give us a reasonable opportunity to inspect the Vehicle and put the problem right. Business Clients must do this within 14 days of collection. If you have the work redone elsewhere without first giving us that opportunity, we are not responsible for those costs, except where the law says otherwise.
9.4 What is not a defect. We are not responsible for damage or deterioration that we did not cause, including:
damage from accident, impact, vandalism, misuse or neglect;
fair wear and tear, stone chips and environmental damage such as bird droppings, tree sap, road salt and UV exposure;
rust or corrosion outside the repaired area, or that existed before our work;
damage from failing to follow our aftercare advice;
work by anyone else on the affected area after we released the Vehicle;
defects in parts that you supplied.
9.5 Business Clients. Our liability for defective Services is limited to, at our choice, repeating the affected work or refunding the price of it, subject to clause 10.
10. Liability
10.1 Liability that is never excluded. Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; defective products under the Consumer Protection Act 1987; breach of the terms about title implied by law; or any other liability that cannot lawfully be excluded or limited.
10.2 Consumers. We are responsible for foreseeable loss and damage you suffer as a result of our breach of the Contract or our negligence. Loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us when the Contract was made. We are not liable for any loss or damage that is not foreseeable, nor for any business, trade or professional loss, since the Services are not supplied for those purposes.
10.3 Vehicles in our care. We maintain garage-keeper's and public liability insurance appropriate to our work. We are responsible for loss of or damage to the Vehicle while it is in our possession to the extent caused by our negligence or breach of Contract. We are not liable for loss or damage not caused by our negligence or breach of Contract, for example the acts of third parties for whom we are not responsible, or damage arising from pre-existing defects described in clause 2.7.
10.4 Business Clients. Subject to clause 10.1:
we are not liable for loss of profit, loss of revenue, loss of business, loss of goodwill, loss of use, hire or replacement vehicle costs, business interruption, or any indirect or consequential loss, however arising; and
our total liability to you in connection with each Contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, will not exceed the total price paid or payable for the Services under that Contract.
10.5 Force majeure. We are not in breach of the Contract, and are not liable for delay or failure to perform, if it is caused by events beyond our reasonable control, including fire, flood, severe weather, epidemic, riot, war, terrorism, strikes, power or utility failure, failure of suppliers or carriers, or shortages of parts and materials. We will tell you promptly and take reasonable steps to limit the effect. If the event continues for more than 30 days, either party may end the Contract by written notice, and we will refund sums paid for Services not provided, less the cost of work done and parts and materials supplied.
10.6 Insurance. You must make sure the Vehicle is adequately insured (including for fire, theft and damage) while it is with us, except where clause 10.3 makes us responsible. You should tell your insurer the Vehicle is in our workshop and, if the Services include modifications, tell them about the changes.
11. Insurance and Accident Repair Work
11.1 Insurer-funded repairs. Where the Services are paid for in whole or part by an insurer, you remain responsible to us for the price, including any excess, any amount the insurer refuses to pay, and any work not authorised by the insurer.
11.2 Authority. You authorise us to communicate with your insurer, loss adjuster and engineer about the work, and to agree reasonable variations with them. Delays by an insurer or assessor in authorising work are outside our control.
11.3 Betterment. Repairs may result in betterment, so your insurer may ask you to contribute. We are not responsible for such a request.
12. Photographs, Marketing and Intellectual Property
12.1 Photographs and records. We may photograph and record the Vehicle before, during and after the work for quality, insurance, evidence and dispute purposes. We will keep these records securely, in line with our Privacy Policy.
12.2 Marketing use. We will not publish identifiable images of your Vehicle or your name for marketing without your consent. You may withdraw consent at any time by emailing us.
12.3 Our intellectual property. All designs, images, logos, reports, quotations, templates and other materials we create remain our intellectual property. You may not copy or use them, except for the purpose of the Contract, without our written consent. Where we create a bespoke design for you, we grant you a non-exclusive licence to use it on the Vehicle for which it was designed once you have paid in full.
12.4 Your materials. You confirm that any designs, logos or artwork you give us do not infringe anyone else's rights, and you will compensate Business Clients' use of the same to the extent permitted by law.
13. Data Protection
13.1 We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Our Privacy Policy, available on our website and on request, explains what data we collect, why, how long we keep it, and your rights.
13.2 We may use your data to carry out the Contract, to meet our legal duties, to handle insurer, finance and warranty matters, to recover debts, and for our legitimate interests in protecting our business. We will only send you marketing if you have agreed to receive it, and you can opt out at any time.
14. Complaints and Dispute Resolution
14.1 Complaints. If you are unhappy with any aspect of the Services, please tell us promptly at contact@legacybodyworks.co.uk. We will acknowledge your complaint within 5 Working Days and aim to give you a full response within 28 days.
14.2 Alternative dispute resolution (Consumers). We do not use, and are not obliged to use, an alternative dispute resolution (ADR) provider for complaints from Consumers. If we cannot resolve your complaint, you may seek free consumer advice from Citizens Advice, or bring a claim in the courts under clause 17.
15. Termination
15.1 By us. We may end the Contract immediately by written notice if you: fail to pay any sum when due and do not remedy the failure within 7 days of a reminder; commit a material breach that cannot be remedied or that you fail to remedy within 7 days of notice; behave abusively or threateningly towards our staff; engage in fraudulent or unlawful conduct; or if you provide false information about the Vehicle or its ownership.
15.2 Business Clients. We may end the Contract immediately by written notice if you become insolvent, enter administration or liquidation, or cease to trade.
15.3 Consequences. On termination, you must pay for all work done, parts and materials supplied or ordered, and any sums due under clause 6. Clauses 5, 8, 10, 14, 17 and any others that are intended to continue will continue to apply.
16. General
16.1 Entire agreement. The Contract is the entire agreement between us and replaces all earlier discussions and agreements about the Services. This does not limit liability for fraud, and does not prevent Consumers relying on information that we give them that the law treats as part of the Contract.
16.2 Variation. No variation to the Contract is effective unless it is in writing and agreed by both parties.
16.3 Assignment. We may transfer our rights and obligations under the Contract to another organisation, as long as this does not reduce the Services you receive. You may not transfer your rights without our written consent.
16.4 Third parties. No one other than you and us has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
16.5 Severance. If a court or regulator decides any provision of these Terms is unlawful or unenforceable, that provision will be removed or amended to the minimum extent necessary and the rest of these Terms will remain in force.
16.6 Waiver. A delay or failure by us to enforce any right does not mean we have given it up.
16.7 Notices. Notices to us must be sent to contact@legacybodyworks.co.uk. We may give you notices by email or message to the details you gave us, or by post to your address. You must tell us promptly if your contact details change.
16.8 Electronic communications. You agree that emails and messages we exchange can form a binding record of the Contract, instructions, approvals and notices.
17. Governing Law and Jurisdiction
17.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the laws of England and Wales.
17.2 Business Clients: the courts of England and Wales have exclusive jurisdiction.
17.3 Consumers: the courts of England and Wales have jurisdiction, but if you live in Scotland or Northern Ireland you may also bring proceedings in the courts of your home country.
18. Acceptance of Terms
By confirming a booking, making a payment, delivering a Vehicle to us or allowing work to begin, you confirm that you have had the opportunity to read these Terms, that you understand them and that you agree to be bound by them.